Terms of use

Last updated: 4 September 2026

1. Agreement

By using this website or the FuseAIs platform you agree to these terms. If you are agreeing on behalf of a company, you confirm you have authority to bind it. If you do not agree, do not use the service.

2. The service

FuseAIs provides an API and platform for document processing, retrieval and model access. We may add, change or remove features. Where a change would materially reduce functionality you are paying for, we will give reasonable notice.

The platform routes requests to third-party model providers and cloud services. Their availability and output are not within our control.

3. Accounts and API keys

You are responsible for keeping API keys secret and for everything done with them. Keys are scoped and revocable — revoke a key immediately if it may have been exposed, and tell us so we can help. Do not share keys outside your organisation or embed them in client-side code.

We may suspend a key or an account that is being used in breach of these terms, that is generating abusive load, or that presents a security risk. Where circumstances allow, we will contact you first.

4. Acceptable use

You agree not to:

• Use the service unlawfully, or to process content you have no right to process.
• Submit content that infringes someone else's intellectual property or privacy rights.
• Attempt to breach the isolation of your environment, or access another customer's data.
• Probe, scan or load-test the infrastructure without our written permission.
• Circumvent rate limits, quotas or billing.
• Resell or expose the API as a competing general-purpose service without an agreement.
• Use output in a way that would mislead people about whether they are dealing with a machine.

5. Your content

You keep all rights in the content you submit. You grant us only the licence needed to run the service for you — receiving, processing, storing and returning your content, and passing it to the sub-processors and model providers required to fulfil your request.

We do not use your content to train models. Not ours, and we do not licence it to anyone else for that purpose.

You are responsible for having a lawful basis for the content you send, including any personal data it contains, and for configuring the privacy controls the platform provides.

6. Model output

Output is generated by statistical models and can be wrong, incomplete or misleading, however confident it sounds. It is not legal, financial, medical or professional advice. You are responsible for reviewing output before relying on it, and for any decision made on the strength of it. Do not use the service as the sole basis for a decision with legal or similarly significant effects on a person.

7. Intellectual property

The website, the platform, and the FuseAIs name and logo belong to us. These terms grant you a right to use the service, not ownership of it. Feedback you send us may be used freely to improve the product, without obligation to you.

8. Fees

Paid plans are billed as set out in your order form or on our pricing page. Usage-based charges reflect metered consumption. Unless a signed agreement says otherwise, fees are non-refundable once incurred, and we may change pricing on reasonable notice.

9. Availability

We aim for high availability but do not promise uninterrupted service on these standard terms. Maintenance, third-party outages and events outside our control will occasionally interrupt it. A committed service level is available by agreement.

10. Warranties

Except where a signed agreement says otherwise, the service is provided "as is" and "as available". To the fullest extent the law permits, we disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement. Nothing here excludes liability that cannot lawfully be excluded.

11. Limitation of liability

To the fullest extent the law permits, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data. Our total aggregate liability arising out of the service is limited to the amounts you paid us in the twelve months before the event giving rise to the claim.

These limits do not apply to fraud, wilful misconduct, death or personal injury caused by negligence, or anything else that cannot lawfully be limited.

12. Termination

You may stop using the service at any time. We may suspend or terminate access for material breach of these terms. On termination your right to use the service ends; sections that by their nature should survive — ownership, liability, governing law — do.

13. Governing law

These terms are governed by the laws of [jurisdiction to be confirmed], and the courts of that jurisdiction have exclusive jurisdiction over disputes arising from them. Nothing in this clause removes a consumer's right to bring proceedings in their country of residence where local law provides it.

14. Changes

We may update these terms. The date at the top shows when they last changed, and material changes will be notified to customers directly. Continuing to use the service after a change means you accept the updated terms.

15. Contact

Questions about these terms: sales@fuseanalytics.com or 212.377.6018.