Solutions · Service desk automation
Every ticket triaged. No customer PII in public models
Support tickets are full of names, account numbers and details customers should never have sent. FuseAIs connects to your service desk, removes the personal data first, then classifies, prioritises and routes each ticket — so public models never see the PII.
Why it's hard today
AI triage is the obvious win for a busy service desk, and the obvious risk: every ticket pasted into an assistant carries whatever the customer typed. Teams either skip the automation or quietly accept that support data is leaving the building.
How it works on FuseAIs
The same pipeline runs whichever model you route to, with PII tokenized before public models see it.
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Connect the service desk
New and updated tickets flow in from your ticketing system.
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Strip PII first
Names, emails, phone numbers and account details are tokenized before any public model reads the ticket.
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Classify and prioritise
Category and urgency decided on the tokenized text.
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Route and draft
The ticket goes to the right queue, with a suggested reply ready for the agent.
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Restore for your team
Agents see the real details in their own tools; public models never did.
What you get
- Tickets in the right queue in seconds, not after a morning's sorting
- Customer PII kept out of public models and their logs
- Suggested replies your agents can send or edit
- The same triage for email, portal and chat tickets
How many tickets land in your queue each day?
Tell us your service desk and volumes, and we will show you triage running on a sample.